![]() Once logged in, you can reset your Authenticator app and configure it again. If the Authenticator codes have stopped working, try using one of the backup codes to log in. Many services that utilize Google Authenticator provide backup codes that you can use to log in. Follow the prompts to re-enter the account information. This can be done by going to the settings in the app and selecting “+” to add a new account. If the above steps don’t work, you may need to remove and re-add the accounts to your Google Authenticator app. Force close the app and reopen it to see if the codes are generating properly again. Sometimes, restarting the Google Authenticator app can solve the issue. In this case, you will need to enable two-factor authentication again and reconfigure your Authenticator app for the affected accounts. If you’ve recently disabled two-factor authentication, it can cause the Authenticator codes to stop working. Check if two-factor authentication is enabled.Problem 3: No verification code or backup code, and not signed in to my account via PS4 or web. Make sure that your device is set to the correct time zone and that the date and time are accurate. Next, head to Backup Codes and make a note of them, and then simply enter a Backup Code to sign-in. If your device’s time is not correctly set, it may affect the codes generated by the app. ![]() Google Authenticator relies on the correct time setting on your device. Here’s a guide on how to fix Google Authenticator codes that have stopped working. ![]() However, there are steps you can take to fix the issue. As a user of Google Authenticator, it can be frustrating when the app suddenly stops working and you’re unable to generate the codes needed to log in to your accounts. ![]()
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